I found out for sure that YNAB is not storing "show reconciled transactions, running balance and flags" in cookies. Instead it's in local storage. Right click on YNAB, select Inspect, Application, and then local storage. That's where the key value pairs are stored.
While there, click on storage which is at the top under Application. To prove this to myself, I tried unchecking everything under storage except cookies and cache storage, and then I selected clear site data.
The results were, happily, what I expected. I did have to sign back in to YNAB because I had cleared cookies. But all three settings were still intact for each account. So, each account still shows reconciled transactions, running balance, and flags under "view options."
Below is a snapshot of my test, and then below that is my correspondence with YNAB. I found my correspondence with YNAB to be impressive. I believe they chose the best strategy for fastracking my questions -- they're actually storing a note in my account to clue in their service rep that the question I'm asking might be more technical than they are expecting.
Hello, Linda! This is Matthew from the registers and accounts team.
We use local storage key-value pairs to store filter info in your browser—not cookies. The syntax for the key is something like {budget_id}_{account_id}. You can find these ids in the URL in the location bar.
Here's how you browse local storage in Chrome:
Looking at my own data, I have tons and tons of local storage entries, but presumably this is because I look at a huge number of YNAB plans—far more than any user would be likely to do.
I hope this helps you track down why your filter settings are sometimes getting cleared, and let me know if you have any other questions!
Best,
Matthew
--
Matthew A-B | YNAB Support
help@ynab.com
 Be part of something big at a YNAB Fan Fest in 2025! Grab your ticket today!
Renae -- you and YNAB rock. Thank you. I haven't been able to locate the
YNAB cookies. I'll try again, but if you can give me any clues as to how to
identify them, maybe that would help. Have a great day. I really do like
YNAB a lot.
Regards, L Moran
Hi Linda, Thanks for reaching out to Support — I'll be happy to go into a bit more detail about how those filters are stored. They are stored locally on your device in your cookies. When those cookies are deleted or removed in some way, your filters are also removed. This can also be the case if you're using a VPN or incognito browser of some sort. Those filters then wouldn't last from session to session. As for the correspondence not being read carefully, I'd like to apologize on behalf of the team. We strive to read each message carefully, but sometimes in attempting to also be speedy, things can get overlooked. That's something for us to work on and I appreciate you bringing it to our attention! As for how to get more technical answers, we tend to default towards not assuming any particular level of technical skill, so sometimes our answers may seem overly simplified. I've added a note to your account that you're a technically savvy YNABer and that you prefer more technical responses.  I hope all this is helpful, but please don't hesitate to reach back out with more questions. We want to help you get a full understanding (and use!) from YNAB. All the best, Renae
Hi there, Thanks for reaching out! A YNAB team member will reply soon. You can check our current reply time here. In the meantime: - Verify your account ownership for faster, more personalized support.
- Click here to Enable Support Access if you have a question about the numbers in your plan or you'd like us to look at your plan.
- If you're reporting an issue with a bank connection or linked account, we may remove that connection or move it to another provider as part of the troubleshooting process. Our troubleshooting guide offers immediate help for most linked account issues.
We'll be in touch soon! Angela Marshall
Head of Support PS - If you're new to YNAB, check out the Ultimate Get Started Guide.
In reply to my review, you said this: "...Our team would love to help you filter your accounts the way you'd like (reconciled transactions, running balance, flags, etc)—reach out to us at help@ynab.com anytime and we'll be happy to help! ~ Emily@YNAB " However, I already know and use those filters correctly. My comment wasn't about how to set them up. What I said is that these settings sometimes get turned off. I cannot find where you are STORING those settings. Are they stored client-side or are they server-side? If they are client-side, please tell me where in my browser I can see them, so I can figure out how to stop them from getting turned off. They don't appear to be stored in cookies but maybe I'm overlooking something. And if they are server-side, please figure out why they sometimes get turned off when I have not requested they be turned off. Something else I have, indeed noticed about YNAB, is that my correspondence is sometimes not read carefully. Maybe you can tell me how to more directly contact your technical folks when I have a technical question such as this current one. Regards, Linda Moran ---------- Forwarded message --------- From: Trustpilot noreply.notifications@trustpilot.comDate: Mon, May 26, 2025 at 7:43 AM Subject: You've got a reply from ynab.comTo: Linda E. Moran linda@moranmails.comHi Linda E. Moran, ynab.com has just replied to your review. See reply https://link.trustpilot.com/ls/click?upn=u001.rnSUaIvEh6ebB87nEkhPJEVntkgNU0QN2AhRA3LbadyT7Ho6GPnzwbMOxDteiPSFny1Jqu6zNtdO3-2BXScvK4wWltWV4C9mVXJS2QtTVauvP7qtVRj4AvQztAk-2Bmevs5OOLqkIPpWndaixihtdwS9ZG-2FMzO6fTmiKyf3PP8-2Fu6m6lDPJCa7Mv40w-2FNwfsmCRMzEB2qlwCo3THcu3774Z91XCNC8OOaXWLPC1v0fCfOv7CjebG-2Fo1JhopTqU2lljvFjtAe4zb2T-2Fiymw8CnPLrKOZThn2s9VnQlCgnSVVabRp3MduRBrME3H-2B7qHzUFxjOjBOuxv-2FW3OYFLHI0ram6aGN1CAcCk1gaT8gLlA7Uupxum-2B7AFXFnzt-2FLrcTvRTin8Etlf6brd8bJ8pc2LAcupiREFfjdunj3U5bty4fmMJERZ06rpJ4Eev22qYcVNhwEua-2FFRtaeeQXir510p9Apnmjj1aAb-2BLVn5Xhn8qJVJblwGYchgtsqaMeB0KlmnFPKgWsOse6Tvo74IlwqCXQNZOpOs3Gx9UgBPELQbYqc9zv20wJ71lyeGt7CVCLN8rsTzmWlTQf1CGXvDwptQ-2FargE8QwqH5h5dF6dWmNSv5ilqgBNF7QB531YH-2B6jtU3GVKvhfUCt232Cjzpvpy7p2PZA-3D-3D13Os_YF5OxdutQzV-2B3rGcIEthAjYML0P-2B-2FEYCFlmS4-2BcQuAAqLLZWFKowDwhGJ4Cha0xN9HWwmTdENRF9TvFuiAF0USMKv1qCDSWa8XocyNsXy-2B-2B1X-2FOQj-2FhVU48vj1OJsVzBqnt4b-2FfWnCh31GEY1tRRP-2Bhpkrj4OoVMMhVypfEuMfDlR010v9DyKbYq8sfJaNzncPJWfYaZmTsUTjKkm9Z-2BLcD9XjHI9rrlTrEGtBmDFVb4Vxbm8wNcaPZCG2MBdwwVQU1m1ThmamNCVUgAe6NMGiNUQuM88xKV6IEkVLLbCS8cT-2BXtCKY1N3xKq-2BkxIDh03EgRrIEMF3mx5MfZS8rev1kpj43kmVLjlZlVTcPYQiP8ZZQYkGdjrz8kjvSmvBuVIf you want, you can edit your review https://link.trustpilot.com/ls/click?upn=u001.rnSUaIvEh6ebB87nEkhPJEVntkgNU0QN2AhRA3LbadyT7Ho6GPnzwbMOxDteiPSFny1Jqu6zNtdO3-2BXScvK4wWltWV4C9mVXJS2QtTVauvP7qtVRj4AvQztAk-2Bmevs5OOLqkIPpWndaixihtdwS9ZG-2FMzO6fTmiKyf3PP8-2Fu6m6lDPJCa7Mv40w-2FNwfsmCRMzEB2qlwCo3THcu3774Z91XCNC8OOaXWLPC1v0fCfOv7CjebG-2Fo1JhopTqU2lljvFjtAe4zb2T-2Fiymw8CnPLrKOZThn2s9VnQlCgnSVVabRp3MduRBrME3H-2B7qHzUFxjOjBOuxv-2FW3OYFLHI0ram6aGN1CAcCk1gaT8gLlA7Uupxum-2B7AFXFnzt-2FLrcTvRTin8Etlf6brd8bJ8pc2LAcupiREFfjdunj3U5bty4fmMJERZ06rpJ4Eev22qYcVNhwEua-2FFRtaeeQXir510p9Apnmjj1aAb-2BLVn5Xhn8qJVJblwGYchgtsqaMeB0KlmnFPKgWsOse6Tvo74IlwqCXQNZEG-2B-2BL1Yjz54TGxEEojHBe3jFSK0MUy1KEp8NXkIfxv2OHTRsz49s4M1PG-2Btaj6pJJppBgDOWH09qxqhLQThPIpW-2FfInvUb-2BRvE9Sy-2BBd3tVLUAtG0BiWM2W8Bk8LskzYg-3D-3Drk64_YF5OxdutQzV-2B3rGcIEthAjYML0P-2B-2FEYCFlmS4-2BcQuAAqLLZWFKowDwhGJ4Cha0xN9HWwmTdENRF9TvFuiAF0USMKv1qCDSWa8XocyNsXy-2B-2B1X-2FOQj-2FhVU48vj1OJsVzBqnt4b-2FfWnCh31GEY1tRRP-2Bhpkrj4OoVMMhVypfEuMfDAhL8Z-2BGjbqwx3gPbyA-2FB7dBCQUXzRjUsgyWMoIhSmG6YfqlctrgRztPEOd0XThwMxzKE923ey9tPsYcsJKcR91G-2BXrt-2Fg8izT0fjwEQyDXDgz55KECRohiY3he96VYybp2-2FYIwpGE-2FnzQYPHCSZYqIG78kGX9OeVfnzzXZmEgPZWBEh8nbgqIwgKCSrOxRD99nsF08kahhnR-2Fvb0hiaCUafter reading the reply. Enjoy, The Trustpilot Team This email contains direct links to your account. Please don’t share it with anyone else. How are we doing? Review Trustpilot https://link.trustpilot.com/ls/click?upn=u001.rnSUaIvEh6ebB87nEkhPJEVntkgNU0QN2AhRA3LbadyAPYMGqiT4mo6pz9JkRam16JUW7SGfzRUfYuYMz1NnwQP0YDoN2mEarLu5RhlbhodNpvzBxsKaNpGdmwQoCj-2BdpawN_YF5OxdutQzV-2B3rGcIEthAjYML0P-2B-2FEYCFlmS4-2BcQuAAqLLZWFKowDwhGJ4Cha0xN9HWwmTdENRF9TvFuiAF0USMKv1qCDSWa8XocyNsXy-2B-2B1X-2FOQj-2FhVU48vj1OJsVzBqnt4b-2FfWnCh31GEY1tRRP-2Bhpkrj4OoVMMhVypfEuMfC62GORLhew8VU4SJeryKrgh3x8MZGY4n0h-2FNSFo8kwtZsa61-2FvLTugPJeuCJqpTAUBnlWu72AO1WsdMCDLkdJJjoQPU2DezakQYG2NYzS8GQnwGKLtGwuLtydYaNvwLW0cCVblLFAKD8Ru9BEjqvLx9q5eE-2FtzmUUOonIookeOYwDJpGiG3QTYa842OMJuaQmgEoaS9h-2FUwb7NFSjrZpzHGo to Trustpilot https://link.trustpilot.com/ls/click?upn=u001.rnSUaIvEh6ebB87nEkhPJEVntkgNU0QN2AhRA3LbadyT7Ho6GPnzwbMOxDteiPSFny1Jqu6zNtdO3-2BXScvK4wWltWV4C9mVXJS2QtTVauvP7qtVRj4AvQztAk-2Bmevs5OOLqkIPpWndaixihtdwS9ZG-2FMzO6fTmiKyf3PP8-2Fu6m6lDPJCa7Mv40w-2FNwfsmCRMzEB2qlwCo3THcu3774Z91XCNC8OOaXWLPC1v0fCfOv7CjebG-2Fo1JhopTqU2lljvFjtAe4zb2T-2Fiymw8CnPLrKOZThn2s9VnQlCgnSVVabRp3MduRBrME3H-2B7qHzUFxjOjBOuxv-2FW3OYFLHI0ram6aGN1CAcCk1gaT8gLlA7Uupxum-2B7AFXFnzt-2FLrcTvRTin8Etlf6brd8bJ8pc2LAcupiREFfjdunj3U5bty4fmMJERZ06rpJ4Eev22qYcVNhwEua-2FFRtaeeQXir510p9Apnmjj1aAb-2BLVn5Xhn8qJVJbnO-2BV7Y1GNpK3sSd9b-2BPsVtmVclyjqsmaWThrsDthbGFzqNXmqWS4VE5qFJ4Cm4m5IO7if7SQXT4Y58OlNrO7pUIrAUXErPlJisj35F0F5-2FfOBtbEqItElcFljEZmujp7c-3DT6Un_YF5OxdutQzV-2B3rGcIEthAjYML0P-2B-2FEYCFlmS4-2BcQuAAqLLZWFKowDwhGJ4Cha0xN9HWwmTdENRF9TvFuiAF0USMKv1qCDSWa8XocyNsXy-2B-2B1X-2FOQj-2FhVU48vj1OJsVzBqnt4b-2FfWnCh31GEY1tRRP-2Bhpkrj4OoVMMhVypfEuMfDHcI0unB1mSgbHIieGdFK-2FCqvk7-2BJWBg0zjj9dphqm0k1Wck-2BThqERQ6JVffNOOfRgEi-2FdYfDX-2BrZbE1XtvAK-2BwM1MVEmATM01k-2B8sdAB8pOKDRutowqN1qXQ01eXnKJnJZztxJKEdrjaA6zxsPnmaAIbfcy8LzKEHdZJxMfrJ8nzXEJ7EVLdWw7yUKtpO8abFBEgbi-2BuBZR-2F7BvUqumyL| Help Center https://link.trustpilot.com/ls/click?upn=u001.1OJ2oFNrzKcxg88wFXk0nuvuoPpw9F7bSK-2Fa-2FQHSHNwUcaTZ23IEy9-2BKtL3PboPRpMz6_YF5OxdutQzV-2B3rGcIEthAjYML0P-2B-2FEYCFlmS4-2BcQuAAqLLZWFKowDwhGJ4Cha0xN9HWwmTdENRF9TvFuiAF0USMKv1qCDSWa8XocyNsXy-2B-2B1X-2FOQj-2FhVU48vj1OJsVzBqnt4b-2FfWnCh31GEY1tRRP-2Bhpkrj4OoVMMhVypfEuMfDIwOTnBLzQc8HL4OJiIVE9OpS9D04Tv02pthSO3O1ECKdTpdYey28-2Fh1gB-2BlNrTgiDfnNG6moJwD6ks9zYCVem6ShiYJvJtnIFKyUfijP0NFAKgsepZwLZdccbck-2BkkBnehpXwqbejj1YgPWfD05CyBlFWx2tvKCOdCj8TDltthO0TezmZyNfqFJ0h6ItkWg69-2F9QhStyBaqqUUPdjx7FL| Contact https://link.trustpilot.com/ls/click?upn=u001.1OJ2oFNrzKcxg88wFXk0nuvuoPpw9F7bSK-2Fa-2FQHSHNyfFcort0bnAZbxykyN-2BznTPcslDqcILN17aSJq5INYKA-3D-3DFthc_YF5OxdutQzV-2B3rGcIEthAjYML0P-2B-2FEYCFlmS4-2BcQuAAqLLZWFKowDwhGJ4Cha0xN9HWwmTdENRF9TvFuiAF0USMKv1qCDSWa8XocyNsXy-2B-2B1X-2FOQj-2FhVU48vj1OJsVzBqnt4b-2FfWnCh31GEY1tRRP-2Bhpkrj4OoVMMhVypfEuMfCa669naiZ6EuZ2W-2FLJ-2FxQtXqvmYMGFfsWCX0pEMvIDpDNDJzSIFH0cjYo2QKTZrPuCeXgAIz00bri1cU6JTaxWHCezv6TYMQCTURDLG3ifb-2Bwd707i6Ox7GRSl2ymi0EHe-2FmEzzA3asYLIbb7sGltYRBwcTVF0RymElCxVGLTVHR3p9zvgTPEj6ffW6QOkkXsVB2pPOKrrn6jLudv2QSsDThis email is an account update, which are always enabled. Manage your preferences for other emails from Trustpilot. Get the Trustpilot app [image: Download on the app store] https://link.trustpilot.com/ls/click?upn=u001.Q9RdNk0ZEyyWKLbCoF7NZ5XbN-2Bt0zTIKOL-2Fn4V8138jHnPjxmZO9c-2Bg4WWC3SKCDvdahl2jfKB8-2FUBpbV16rqL7VNGs0xTrT8TIG6cBFrvg-3D8o5-_YF5OxdutQzV-2B3rGcIEthAjYML0P-2B-2FEYCFlmS4-2BcQuAAqLLZWFKowDwhGJ4Cha0xN9HWwmTdENRF9TvFuiAF0USMKv1qCDSWa8XocyNsXy-2B-2B1X-2FOQj-2FhVU48vj1OJsVzBqnt4b-2FfWnCh31GEY1tRRP-2Bhpkrj4OoVMMhVypfEuMfCFRBehfLYq-2FqkA1YGfszVzkLMXyPs6-2BwgH-2BwhMur6wb2VfjvwwvtXfoezsGIlgZM2PxDakOgaXtNaRIKaSjseg2At2wRtY94CdPfp9VI3iQIEWvjfTkRgTq-2Bn4re0cjRcdkmysEuKVMRDdQ7HP8qV6MW5b2lv1b9TzWtt0vCmOlZnvg7k20z-2B5CzRifjZCt7mebY4wpeYboaqPtPOeU7KuTrustpilot A/S (Company number: 30276582), 50 West 23rd St. Suite 1000, New York, NY 10010, United States | Privacy Policy.
|
|
|
|
No comments:
Post a Comment