Fixed ! Pixelbook Go Chromebook wouldn't boot

Go here first: https://gadgetmates.com/pixelbook-wont-turn-on

Mike's Pixelbook Pro Chromebook wouldn't boot. I was able to fix it right away.

My procedure which I found easily online by searching, said to hold down the refresh button, and at the same time, press the power button. I did this while it was plugged in, and it worked. But this has happened before, so I prompted four generative AI's to see what else can be done. (The refresh button is the circular arrow.)

My prompt

My Pixelbook wouldn't boot, so i used the refresh key and the power button to get it to boot, but this is the third time it has happened. What can I do to prevent it from happening again?

Gemini 

There are a few things you can try to prevent your Pixelbook from needing a hard reset to boot:

Ensure a good charge:  Make sure your charger is plugged in firmly to both the outlet and your Pixelbook. Try a different outlet or charger to rule out any power supply issues. Let it charge for at least 30 minutes before attempting to boot again.

Perform a full shutdown: Sometimes a full shutdown can clear temporary glitches.  Instead of just letting it sleep, completely power down your Pixelbook by holding the power button and selecting "Power" when the menu appears.  Wait for a minute and then power it on normally.

Look for Chrome OS updates: Outdated software can sometimes cause boot problems.  Check for updates by going to Settings > About Chrome OS > Check for updates.  Install any updates that are available.

Reset ChromeOS (Powerwash): If none of the above work, you can try resetting your Chromebook to factory settings. This will erase all your local data so be sure to back up anything important. This can be done from the Chrome login screen. You'll see a small "Network" link in the bottom right corner. Click that and then look for the option to "Reset."

If the problem persists after trying these steps, there might be a hardware issue with your Pixelbook.  You can contact Google support for further diagnosis and repair options https://support.google.com/pixelbook/?hl=en.

Copilot

I’m sorry to hear that you’re experiencing issues with your Pixelbook not booting up properly. Let’s troubleshoot this together! Here are some steps you can take to prevent this from happening again:

1. Check Power and Charging:

   • Ensure that your Pixelbook is properly charged. Sometimes, insufficient battery power can cause booting problems.
   • Connect your Pixelbook to the charger and let it charge for a while before attempting to turn it on again.

2. Perform a Hard Reset:

   • You’ve already tried this, but let’s do it again just to be thorough:
     • Press and hold the Refresh key (the circular arrow key) and the Power button simultaneously for about 10 seconds.
     • Release the keys and wait for your Pixelbook to restart.
   • If this doesn’t work, proceed to the next steps.

3. Switch to a Different OS Channel:

   • Sometimes, using an experimental version of the operating system (OS) can cause issues.
   • Check which OS channel you’re using:
     • Go to Settings > About Chrome OS > Additional details.
     • Look for the Channel information.
   • If you’re on a beta or developer channel, consider switching back to the stable channel to avoid potential instability.

4. Check for System Updates:

   • Make sure your Pixelbook is running the latest Chrome OS version.
   • Go to Settings > About Chrome OS > Check for updates.
   • If an update is available, install it and see if the issue persists.

5. Contact Pixelbook Support:

   • If none of the above steps resolve the problem, reach out to Pixelbook support for further assistance.
   • They can provide personalized guidance based on your specific situation.

Remember, technology glitches happen, but with a little troubleshooting, we’ll get your Pixelbook back on track! 🤞📱💻

ChatGPT 

Experiencing repeated boot issues with your Pixelbook can be frustrating, but there are several steps you can take to prevent it from happening again:

Update Software: Make sure your Pixelbook's operating system and software are up-to-date. Sometimes, software bugs or compatibility issues can cause boot problems, and updates often include fixes for these issues.

Check for Hardware Issues: If the problem persists despite updating the software, there may be a hardware issue causing the boot problem. Check for any physical damage or defects on your Pixelbook, and consider contacting Google support for further assistance.

Backup Your Data: Regularly back up your important files and data to prevent loss in case of a boot failure or other issues. You can use Google Drive or other cloud storage services for this purpose.

Reset Your Pixelbook: Performing a factory reset on your Pixelbook can sometimes resolve persistent boot issues by restoring it to its default settings. However, keep in mind that this will erase all data on your device, so make sure to back up your files before proceeding.

Avoid Overloading Your Pixelbook: Running too many applications or processes simultaneously can sometimes overload your Pixelbook's system, leading to performance issues and potential boot problems. Try to avoid multitasking excessively or running resource-intensive programs if possible.

Monitor for Signs of Overheating: Overheating can also cause boot problems and other issues with electronic devices. Make sure your Pixelbook has proper ventilation and avoid using it on soft surfaces that can block airflow. You can also use monitoring software to check the temperature of your device and take steps to cool it down if necessary.

Consider Professional Repair: If none of the above steps resolve the issue, it may be time to consider professional repair or replacement for your Pixelbook. Contact Google support or take your device to an authorized repair center for further assistance.

By following these steps, you can hopefully prevent future boot issues with your Pixelbook and ensure smoother operation overall.

Perplexity

Sources

https://www.reddit.com/r/chromeos/comments/129n0b6/pixelbook_lights_up_but_will_not_boot_up_help/ favicon

https://www.digitaltrends.com/computing/most-common-pixelbook-problems/ favicon

 

To prevent your Pixelbook from encountering boot issues in the future, you can take the following preventive measures based on the search results:

Perform a Hard Reset: If your Pixelbook powers on but the operating system doesn't boot, a hard reset can help resolve the issue

 

Refresh the System: Using the refresh key and power button to boot your Pixelbook is a useful troubleshooting step. However, if this issue persists, consider refreshing the system as it may help

Check for Software Updates: Keeping your Pixelbook's operating system up to date can prevent potential software-related boot problems

Contact Support: If the issue continues despite these steps, reaching out to Google support or seeking assistance from a professional technician may be necessary for a more in-depth diagnosis and solution 

By following these steps, you can reduce the likelihood of encountering boot problems with your Pixelbook in the future.

Specs and Details

Google Pixelbook Go i7 Chromebook 16GB/128GB Not Pink

Order Placed: July 31, 2020

Amazon.com order number: 112-4078596-6015428

Order Total: $1,239.74

ORDER PLACED

July 31, 2020

TOTAL

$1,239.74

SHIP TO

Linda E. Moran

ORDER # 112-4078596-6015428

View order details  View invoice

Brand Google

Model Name Pixelbook Go

Screen Size 13.3 Inches

Color Just Black but ours is a Not Pink

Hard Disk Size 128 GB

CPU Model Core i5-8200Y but I think ours is a i7-8500Y

Ram Memory Installed Size 16 GB

Operating System Chrome OS

Special Feature Backlit Keyboard

Graphics Card Description Integrated

Ordered on July 31, 2020

ASIN  B07YMM3R2F

Return window closed on Sep 2, 2020

Product support window closed on Aug 3, 2022

CPU Model Core i5-8200Y

 Reviews:

1. If you open a ton of TABs in chrome at the same time (i.e.. run down the notifications in Facebook and cntl+click), the machine craps out and many tabs will fail to open.
2. Thanks. I don't think we can find out any more than we now know. Here are my final thoughts and discoveries:
   
   
   1. When I look at this purchase we made on Amazon, the order details say:Google Pixelbook Go i7 Chromebook 16GB/128GB Not Pink
   2. But when I click through to the sales page on amazon, it shows as black, and the processor is I5 (not I7) and it shows as a different price than what we paid. It's no wonder I couldn't find this purchase in Amazon!  (And I was looking in Quicken which was stupid because this was a work purchase not a home purchase.)
   3. There is nothing on the amazon sale page about a model number. It lists the model as Pixelbook Go. So apparently, that's the model.
   4. The only other thing I learned about it shutting down was from one of the reviews which says that if you have too many tabs open, that can cause the machine to "crap out." 
   5. The product support window closed on Aug 3, 2022, so I'm guessing that was the warranty end date.
   6. The Pixelbook Go was first available in 2019, which means to me it's kinda old technology already.
   7. We bought it from a third party seller -- Rapid Shop
   8. Anyway, I think we're done with this project. We do now know the purchase date which was July 31, 2020. So it's almost four years old.

Thanks. I don't think we can find out any more than we now know. Here are my final thoughts and discoveries:

1. When I look at this purchase we made on Amazon, the order details say:Google Pixelbook Go i7 Chromebook 16GB/128GB Not Pink
2. But when I click through to the sales page on amazon, it shows as black, and the processor is I5 (not I7) and it shows as a different price than what we paid. It's no wonder I couldn't find this purchase in Amazon!  
3. And in my initial searching, I had been trying to find it in Quicken which was stupid because this was a work purchase not a home purchase. 
4. There is nothing on the amazon sales page about a model number. It lists the model as Pixelbook Go. So apparently, that's the model.
5. I learned that  pixelbooks do shut down due to a drained battery, or software glitches.
6. The only other thing I learned about it shutting down was from one of the reviews which says that if you have too many tabs open, that can cause the machine to "crap out." 
7. The product support window closed on Aug 3, 2022, so I'm guessing that was the warranty end date.
8. The Pixelbook Go was first available in 2019, which means to me it's kinda old technology already.
9. We bought it from a third party seller -- Rapid Shop
10. Anyway, I think we're done with this project. We do now know the purchase date which was July 31, 2020. So it's almost four years old.
11. And it's possible it can still last a good long time, because doing a  reset does seem to bring it back to life. I learned that the method I used to do a reset, is actually called a hard reset, not a soft reset. I hold the refresh key down, while pressing the power button
12. This link has more good suggestions: https://gadgetmates.com/pixelbook-wont-turn-on