Solved! What's the deal with 5% back at Whole Foods

 

I see this at the end of my Whole Foods emails:

So I just wanted to know where I could see that 5% cashback thing.

After much pain, I learned that this 5% back appears in my amazon account here "Rewards Card member."

Scroll down on that page, and you'll see the YTD 5% back for Whole Foods purchases.

And if you want to be entertained, here's the chat that got me nowhere:

Messaging Assistant | Customer Service

Inaccurate info can cause me to repeat questions or get you to the wrong solution. For the best experience, give me the most accurate info about your issue as possible.

So, what can I help you with?

4:56 PM

agent

4:57 PM

Messaging Assistant | Customer Service

If you need more help on this issue, you can chat with an associate or request a phone call.

For other issues you can always go to Customer Service Hub where you can self-serve or search help pages. What would you like to do?

4:57 PM

Chat with an associate now

4:57 PM

Messaging Assistant | Customer Service

If you have details you think would help the associate, type them here.

An associate will join the chat. Depending on availability, this may take a little while. We appreciate your patience.

4:57 PM

S

Sheena has joined and will be ready to chat in just a minute.

Sheena | Customer Service

Hi Highlinelinda, how can I help you today?

S

4:58 PM

I have a prime membership and I shop at Whole Foods. I see that I should earn 5% back at Whole Foods with my prime membership. Please explain to me where I will see that 5% cash back. Thank you.

5:01 PM

Sheena | Customer Service

I understand that you want to know where you can see the 5% cash back on Whole Foods. I'd be glad to check.

May I ask if you are referring to the physical shop at Whole Foods?

S

5:02 PM

Yes the physical shop

5:02 PM

Sheena | Customer Service

Thank you for confirming.

Can I put this chat on hold for two or three minutes while I check this for you?

S

5:03 PM

yes

5:03 PM

Sheena | Customer Service

Thank you very much.

Thank you for waiting.

As I checked, I confirmed to further assist you. I need to connect you to our right department team to further assist you. Please stay connected.

S

5:10 PM

okay

5:11 PM

S

Shane has joined and will be ready to chat in just a minute.

Shane | Customer Service

Hello Highlinelinda, Shane here. How can I assist you today?

S

5:12 PM

Please read my question

5:13 PM

Shane | Customer Service

One moment please

Please allow me a moment to connect you to the physical store department, they are equipped to assist with your concern.

S

5:17 PM

K

Kessiya has joined and will be ready to chat in just a minute.

Kessiya | Customer Service

Hi there, I'm Kessiya. I'll help you with your order today.

Please give me a moment to review the previous correspondence.

K

5:18 PM

okay

5:19 PM

Kessiya | Customer Service

I will have to transfer you in this case the team will handle this situation better. One of our Team representatives will assist you shortly.

K

5:21 PM

Okay but this is the third transfer already

5:21 PM

R

Romel has joined and will be ready to chat in just a minute.

Romel | Customer Service

Hello, my name is Romel. Please give me a moment to review the previous correspondence.

R

5:21 PM

Can someone just answer my very basic question?

5:21 PM

Romel | Customer Service

Thank you for waiting.

Did you place the order in our website?

R

5:23 PM

This has nothing to do with an order. I just want to understand the Whole Foods policy of where my 5% back goes when I make purchases at Whole Foods.

5:24 PM

Romel | Customer Service

Oh I see.

In this case, I have to get this chat transferred to a team member who can further assist. Please stay connected.

R

5:25 PM

P

Pranav has joined and will be ready to chat in just a minute.

Pranav | Customer Service

Hi, I will assist you with your concern.

P

5:26 PM

Okay this is now the fourth transfer for a very simple question

5:26 PM

Pranav | Customer Service

I am sorry for the inconvenience.

please give me a moment to review the previous conversations.

P

5:26 PM

I've been giving many many moments so far. Please dont' transfer me again

5:29 PM

Pranav | Customer Service

Please allow me a moment to check.

In this case let me transfer you to the appropriate team.

P

5:34 PM

M

Miguel has joined and will be ready to chat in just a minute.

Miguel | Customer Service

​Hello there! Plea​se all​ow me few minutes to review your previous corresponden​ce, so I​ can ​assist you accordingly.

Hi there.

M

5:35 PM

This is the fifth transfer. When will the transfers end?

5:35 PM

Miguel | Customer Service

Do you mean when you shop at Whole Foods Market physical stores?

M

5:36 PM

It's a very basic question

I already answered that

Does this mean you want me to answer it again?

5:36 PM

Miguel | Customer Service

No need.

One moment plesae.

M

5:36 PM

I asked one very basic question at 4:55 pm. It is now 5:37 pm and I keep getting transferred. You are the fifth person I'm asking this very basic question of.

So please don't transfer me. Just find the answer to the question, okay?

5:40 PM

Miguel | Customer Service

I apologize for the inconvenience, you've reached Fresh team which handles grocery online orders concern.

For discounts question on orders purchased at a Whole Foods Market store can only be addressed by the Whole Foods Market’s Store Customer Service team. You can contact Whole Foods Market Customer Service at https://www.wholefoodsmarket.com/customer-service or by calling 1-844-WFM-TALK (1-844-936-8255).

M

5:40 PM

This isn't about online orders!!!!!!!!!!!!!!!!!!!!!!

I said in the beginning this is about the physical store.

5:41 PM

Miguel | Customer Service

For discounts question at a Whole Foods Market store can only be addressed by the Whole Foods Market’s Store Customer Service team. You can contact Whole Foods Market Customer Service at https://www.wholefoodsmarket.com/customer-service or by calling 1-844-WFM-TALK (1-844-936-8255).

M

5:42 PM

Okay you're wrong. I just sluethed a lot and found my answer. It shows up in my AMAZON ACCOUNT here: https://www.amazon.com/credit/rewardscard/member

SO thank you all for nothing. PLease send this entire chat up the chain to show just how badly your company is treating customers with very basic questions

5:43 PM

Miguel | Customer Service

We’re very sorry for the inconvenience we know this will cause, please give us another chance in the future. You can save or take note the phone number for Whole foods store support.

Aside from this, ​Is the​r​e anythi​n​g ​​el​​s​e I ca​n d​o fo​r y​ou t​​od​a​​y?​​​ ​​​ ​​​​​​​​​​​​

M

5:44 PM

As I said, I don't have to call anybody. The answer is that the 5% discount shows up in my online Amazon account. But nobody that works for your company was able to tell me that. I had to go through the pain of figuring it out, and it wasn't easy to figure out. This was a very bad experience trying to get the answer to a very basic question. It's disheartening.

5:46 PM

Miguel | Customer Service

You may also check this link for Whole foods Visa card to get 3% back for in store purchased.

https://www.amazon.com/dp/BT00LN946S?plattr=primevisa_vanurl&plattr=CBCC_WFM_404_Redirect&flavor=cbccwfm&pf_rd_m=ATVPDKIKX0DER&pf_rd_s=merchandised-search-1&pf_rd_r=WYVS607H02685P0N9R6T&pf_rd_t=101&pf_rd_p=0b49452f-680a-45d3-a39f-89989d88d203&pf_rd_i=18243044011

M

5:48 PM

OMG I already have that. It's why I asked the question in the first place!!!!!!!!!!!!!!